INDEX
LAST REVIEWED: 23rd January 2025
1. Introduction
1.1 Parties
These Terms & Conditions (“T&C”) apply to your use of theglitch.co and its subdomain behind.theglitch.co (collectively, “the Site”), owned and operated by The Glitch Collective Ltd. (“TGC”, “we,” “us,” or “our”).
- Company Number: 11078723
- VAT Registration: GB431493505
- Registered Address: Unit 26A, Grow Studios, 86b Wallis Road, Hackney Wick, London E9 5LN, UK
1.2 Scope
By accessing or making a purchase on the Site, you agree to these T&C, which govern:
- E-Commerce (merchandise, art, paraphernalia, books, prints, digital downloads)
- Equipment Rentals (subject to a separate Equipment Rental Terms & Conditions)
- Hosting of Growntree’s Desk Services (“GDS”) memberships (though GDS is legally provided by Gareth Rowntree—see GDS Terms & Conditions for membership details)
1.3 Acceptance
If you do not agree with these T&C, please discontinue use of our Site and services. Continued access or use after updates are posted indicates acceptance of the revised T&C.
2. Age Restriction
2.1 Minimum Age
You must be 18 years or older to purchase products, services, or rentals from the Site. If local law permits online transactions at a younger age, you must obtain consent from a parent or guardian. We reserve the right to request proof of age at our discretion.
3. General E-Commerce Terms
3.1 Product Listings
- We offer physical items (merchandise, art, paraphernalia, prints, books) and digital downloads.
- Some products may be consigned from or created by third-party partners. We list such products in good faith based on supplier-provided details.
3.2 Pricing & Payments
- Currency: All prices are in GBP.
- VAT: Applicable on goods or services sold by TGC (e.g., e-commerce items, equipment rentals). Prices displayed typically include VAT where relevant.
- GDS Membership Fees: Payments for Growntree’s Desk Services may not be subject to VAT, as GDS is not VAT-registered.
- Accepted Methods: Stripe, PayPal, PayPal Zettle, bank transfer, in-person card payments, cash.
- Order Acceptance: We reserve the right to refuse or cancel any order if payment is declined, stock is unavailable, or product information is inaccurate.
3.3 User Accounts
- You may create an account to track orders or manage services. You must provide accurate information.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.4 Force Majeure
- We are not liable for delays or failures in performance resulting from events beyond our reasonable control (e.g., strikes, natural disasters, internet outages, or governmental actions).
- Where significant disruptions occur, you may have the right to a refund or cancellation in line with applicable consumer protection law.
4. Shipping, Returns & Refunds
4.1 Shipping
- Territory: We primarily ship within the UK, with options for international delivery.
- Costs: Calculated at checkout and added to the order total.
- Delivery Estimates: Times are approximate; customs, local postal delays, or unforeseen disruptions may affect actual delivery.
4.2 Returns & Refunds
- Physical Goods: You have 14 days from receipt to request a return if items are defective or not as described, in accordance with UK/EU/US consumer protection laws. Returned items should be unused and in their original condition unless the defect prevents this.
- Digital Downloads: Non-refundable unless the file is defective or unavailable.
- Equipment Rental: Covered by our separate Equipment Rental Terms & Conditions.
4.3 Return Process
- Contact Us: Email contact@theglitch.co with order details and reason for return.
- Verification: We may require proof of purchase, photos, or documentation of any defect.
- Refund/Replacement: Once items are received and assessed, we will process an applicable refund or replacement promptly.
5. Equipment Rental (Summary)
Separate Terms
Equipment rentals are governed by our Equipment Rental Terms & Conditions, accessible on the Site or provided upon booking. These T&Cs detail specific rules on payment schedules, deposits, insurance coverage, and late/damage fees.
6. Hosting Growntree’s Desk Services (GDS)
6.1 Membership Facilitation
- The Site processes sign-ups and payments for Growntree’s Desk Services on behalf of Gareth Rowntree.
- However, GDS membership is legally and contractually under Gareth Rowntree.
- GDS sets its own membership rules, fees, and usage policies—see GDS Terms & Conditions for details.
- GDS membership fees are generally not subject to VAT due to GDS’s non-VAT-registered status.
6.2 Disclaimer of Liability
- The Glitch Collective Ltd. does not accept liability for any incidents, injuries, disputes, or damages related to GDS memberships, lab activities, or on-premises usage.
- Any claims or complaints specific to GDS membership must be addressed to Gareth Rowntree directly.
7. Intellectual Property
7.1 Site Content
All text, graphics, logos, and images on the Site are either owned by or licensed to The Glitch Collective Ltd. You may not copy, reproduce, distribute, or create derivative works of Site content without our express written permission.
7.2 Third-Party IP
Some products sold may feature third-party intellectual property (e.g., artworks, brand logos). Ownership of such IP remains with the original creators. We are not responsible for any infringement claims arising from content provided by suppliers or consignment partners.
7.3 User Submissions
If you submit reviews, comments, or other content to the Site, you affirm you have the rights to do so. You grant us a non-exclusive license to display, modify, or remove such content at our discretion. We reserve the right to remove user-submitted content that violates applicable laws, infringes IP rights, or breaches these T&C.
8. Privacy & Cookies
8.1 Data Collection
We collect personal data as described in our [Privacy Policy] (e.g., shipping/billing addresses, payment details, site usage analytics).
8.2 Cookies
We use cookies to:
- Maintain your shopping cart and user session
- Track site usage and performance (e.g., Google Analytics, Jetpack)
- Offer personalized content (where applicable)
A cookie banner will appear on your first visit, allowing you to accept or reject non-essential cookies, in accordance with local laws.
8.3 Data Protection Compliance
We comply with relevant data protection laws, including UK GDPR where applicable. Please review our [Privacy Policy] for more information on data rights, retention, and transfers.
9. Limitation of Liability
9.1 General
- Indirect & Consequential Damages: We are not liable for indirect, incidental, or consequential damages arising from product use, site unavailability, shipping delays, or other causes outside our control.
- Direct Loss Cap: Our total liability for direct damages is limited to the amount you actually paid for the product or service in question, except where such limitation is prohibited by law (e.g., gross negligence, willful misconduct).
9.2 Warranty Disclaimers
We provide products and services “as is,” unless expressly stated or required by statutory consumer rights. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement unless otherwise mandated by law.
9.3 Hosting Growntree’s Desk Services
TGC specifically disclaims liability for accidents, injuries, or losses stemming from Growntree’s Desk Services membership activities. All membership-related claims should be directed to Gareth Rowntree under his separate T&C.
9.4 Third-Party Websites
Any external links provided are for convenience. We are not responsible for content, products, or services on third-party sites, nor for any damages or losses incurred by visiting or using them.
10. Dispute Resolution & Governing Law
10.1 Governing Law
These T&C are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law provisions, except where local consumer law takes precedence in your country of residence.
10.2 Jurisdiction
Any dispute arising under these T&C shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless local consumer protection laws require otherwise.
10.3 Alternative Dispute Resolution
Where required by law, we may participate in alternative dispute resolution mechanisms or adhere to online dispute resolution platforms.
11. Changes to These T&C
We reserve the right to update or modify these T&C at any time. In cases of material changes affecting user rights or fees, we will provide at least 14 days’ prior notice (e.g., via email to registered account holders or a prominent banner on our Site). The date of the latest revision will appear at the top of this document. Continued use of the Site after any notice period ends indicates acceptance of the updated T&C.
12. Contact Information
If you have questions or concerns regarding these T&C or any part of our Site or services, please contact us:
The Glitch Collective Ltd.
Unit 26, Grow Studios, 86b Wallis Road
Hackney Wick, London E9 5LN, UK
Email: contact@theglitch.co